How to re-set your user account
If you need to gain access to your user account – to finish a part-completed loan application for example – and you don't know your username or password, then you are in the right place.
Simply enter your email address or your username in the field below and click the button labelled "E-mail new password".
If the email address or username that you provide matches an existing account, an email will be sent immediately to you. Check your junk/spam folder if you don't see an email from us within a few minutes. The email we send you contains a personalised link that will enable you to log in to your user account and set a new password.
The personalised link can only be used once, and has a limited lifetime.